Privacy & cookie policy
Ambassade-excellence is a brand name of Ambassade Brands Abroad. We respect the privacy rights of our online visitors and recognize the importance of protecting the information collected about them. Our privacy policy guides how we collect, store, and use the information that you provide us with.
The following information will enable you to be fully informed of our privacy policies. By visiting Ambassade-excellence.com, you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.
If you are under 16, we require that you inform a parent or guardian about Ambassade-excellence’s privacy policy and terms and conditions as well as requiring their consent to these two texts before registering or placing an order with Ambassade-excellence.
This privacy policy does not apply to websites maintained by third parties. Ambassade-excellence is not responsible for any personal information you submit to third parties via our website. Please ensure that you read their privacy policy before submitting your details.
Personal information
Ambassade-excellence collects personal information, when you place an order, buy a gift voucher or register for one of our services. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process your order.
Saved card details will never be shared with third parties and are only used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. We may sometimes ask for your telephone number for our delivery services. These details allow us to let you know the status of your order.
Cookies
Cookies enable you to browse our website and use our features such as shopping baskets and wish lists. We also use cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal. By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain features of our site.
Information use
Ambassade-excellence may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with internal divisions within Ambassade Brands Abroad. In case of a legal obligation, we may disclose your information to any relevant regulatory body.
We do not sell your details to third parties. We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information remains anonymous. Finally, we may use your personal information as non-personal data for our internal marketing studies, or to monitor customer patterns so we can improve our site design and visitors’ experience.
From time to time Ambassade-excellence may employ third party business partners to collect personal information on Ambassade-excellence’s behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by Ambassade-excellence to comply with applicable data protection law.
Newsletter
When you subscribe to our newsletter, which provides information about new products and stories, features, enhancements, special offers, events of interest, and one-off marketing promotions, you will be given the option to opt-out at all times. Newsletters you subscribe to will only be sent by Ambassade Brands Abroad.
At all times, we will offer you the opportunity to unsubscribe out of any service to which you have subscribed. Any e-mail we send you will contain an easy automated unsubscribe link. Alternatively you can change your email preferences or opt out of all emails by logging into My Account.
Access and management
If you are concerned that the personal information held by Ambassade-excellence is not correct, please log-in into the site, your personal information is available for review and change in the “My Account” section. Only you or, upon your request, the customer care department, may access your personal data from the website using your password and user id. You can change or delete saved credit/debit card details each time you make a purchase, or by adding or editing a shipping/billing address. If you prefer, you may contact us at contact@ambassade-excellence.com and we will amend your personal details.
Safety
We use the best systems to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption to protect them. In addition, we garantee that third party business partners’ to whom we transfer any data provide sufficient protection of that personal information.
Questions & complaints
If you require further information about our privacy policy, please send an email to contact@ambassade-excellence.com, or write to: Ambassade Brands Abroad, 25 rue Jean Leclaire, 75017 Paris.